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Returns Policy

28 day returns!

Our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 28 days of the purchase date for a full exchange or refund. The goods must be in perfect condition.

Potential Warranty Items

On receipt of your goods, if you feel they are faulty, please send back to the Canoe Kayak Trader, CV31 1BE address. For more information please call us on +44(0)1296 88 99 28

All used items must be cleaned before returning to us, we cannot deal with any dirty items, and they will be returned to you.

On receipt of your goods we will carry out a warranty inspection & contact you within 3 working days of receipt.

If your purchase is outside our 28-day returns period but within the manufactures warranty period we will repair or replace the item(s) as stated in the manufacturers warranty guidelines.

Please note: In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you.

Proof of purchase is also required with all potential warranty claims.